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Liam & Lilly Customer Care

<span id="isPasted" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); color: rgb(0, 0, 0); font-family: Inter; caret-color: rgb(19, 51, 55); letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%;">Unfortunately orders for personalized items cannot be cancelled, changed, or returned once they have been placed.<span id="isPasted" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); color: rgb(104, 102, 99); font-family: Inter; caret-color: rgb(19, 51, 55); letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%;">&#xA0;<span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); color: rgb(19, 51, 55); font-family: Inter; caret-color: rgb(19, 51, 55); letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%;">Please be sure that you are certain of spelling, dates, etc before placing your order. Please contact us before placing your order if you have any questions!

Unfortunately orders for personalized items cannot be cancelled, changed, or returned once they have been placed. Please be sure that you are certain of spelling, dates, etc before placing your order. Please contact us before placing your order if yo

Can I cancel or make a change to my personalized order?

Personalization & Monogramming

Can I return items if they don’t work out?

How do I return items?

What items cannot be returned?

Can I return personalized items?

What if I receive an item that is damaged, faulty, or incorrect?

When will I receive my refund?

How do I return a gift and will the sender be notified?

Can I exchange an item?

Returns

Do you offer free shipping?

How much will I pay for shipping?

What shipping options do you offer?

When will I receive my order?

Will I receive tracking information for my order?

Tracking information says package has been delivered but I haven’t received it. Now what?

Can I request “signature required” for delivery of my order?

Can I cancel or re-route an order once it has shipped?

Do you ship internationally?

Do you ship to AFO/APO addresses?

Where do you ship from?

Out of stock items.

Shipping & Delivery

Where can I see the fonts you offer?

How long will it take to receive my personalized order?

What is the Return Policy for personalized items?

Can I request a custom font or thread color?

How do pre-orders work?

When will I be charged for a pre-order item?

When will my pre-order item ship?

Can I mix in stock and pre-order items on an order?

Pre-Orders

Can I cancel or make a change to my personalized order?Updated 3 years ago