Tracking information says package has been delivered but I haven’t received it. Now what?Updated 3 years ago

If your package was shipped via USPS please note that packages are currently sometimes marked “delivered” 1-3 days before they are actually delivered. (Yes, we know this is annoying, but unfortunately we have no control over this as USPS does the scanning/tracking information notices.)  If the package is till missing after 3 days please follow the steps below.

If you requested a signature on delivery there should be proof of delivery in your tracking information and a copy of the signature obtained to assist you in tracking down your package.

If the package was sent with no signature required locating your package may require a bit of detective work. (As noted at checkout, customer assumes responsibility for packages sent with no signature required once they leave our warehouse.)

First, make sure a notification has not been left by the carrier. If not, then please check with any household members, neighbors, or office staff who may have taken the package in for you as well as any “hidden” spots where a package may have been left for you. 

If the package is still not found please contact the local office of the carrier, (ie, your local post office, local Fed Ex hub, etc). They would have been the last people to have possession of your package and may have further information for you. Once a package is picked up by the carrier it is out of our hands and we have no further information than that provided in tracking information.

If your package still cannot be located please contact us and we can open an investigation with USPS two weeks after the shipping date.