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Liam & Lilly Customer Care

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All personalized items are made specifically for you and therefore cannot be returned or exchanged unless we are at fault. Please be sure that you are certain of spelling, dates, etc before placing your order for personalized items as these orders ca

What is the Return Policy for personalized items?

Personalization & Monogramming

Can I return items if they don’t work out?

How do I return items?

What items cannot be returned?

Can I return personalized items?

What if I receive an item that is damaged, faulty, or incorrect?

When will I receive my refund?

How do I return a gift and will the sender be notified?

Can I exchange an item?

Returns

Do you offer free shipping?

How much will I pay for shipping?

What shipping options do you offer?

When will I receive my order?

Will I receive tracking information for my order?

Tracking information says package has been delivered but I haven’t received it. Now what?

Can I request “signature required” for delivery of my order?

Can I cancel or re-route an order once it has shipped?

Do you ship internationally?

Do you ship to AFO/APO addresses?

Where do you ship from?

Out of stock items.

Shipping & Delivery

Where can I see the fonts you offer?

How long will it take to receive my personalized order?

Can I cancel or make a change to my personalized order?

Can I request a custom font or thread color?

How do pre-orders work?

When will I be charged for a pre-order item?

When will my pre-order item ship?

Can I mix in stock and pre-order items on an order?

Pre-Orders

What is the Return Policy for personalized items?Updated 3 years ago