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Liam & Lilly Customer Care

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Each pre-order item has an approximate ship date or range on the pre-order page. Please note that this is not a guaranteed ship date — your order may ship a few days earlier or later.

When will my pre-order item ship?

Pre-Orders

Can I return items if they don’t work out?

How do I return items?

What items cannot be returned?

Can I return personalized items?

What if I receive an item that is damaged, faulty, or incorrect?

When will I receive my refund?

How do I return a gift and will the sender be notified?

Can I exchange an item?

Returns

Do you offer free shipping?

How much will I pay for shipping?

What shipping options do you offer?

When will I receive my order?

Will I receive tracking information for my order?

Tracking information says package has been delivered but I haven’t received it. Now what?

Can I request “signature required” for delivery of my order?

Can I cancel or re-route an order once it has shipped?

Do you ship internationally?

Do you ship to AFO/APO addresses?

Where do you ship from?

Out of stock items.

Shipping & Delivery

Where can I see the fonts you offer?

How long will it take to receive my personalized order?

Can I cancel or make a change to my personalized order?

What is the Return Policy for personalized items?

Can I request a custom font or thread color?

Personalization & Monogramming

How do pre-orders work?

When will I be charged for a pre-order item?

Can I mix in stock and pre-order items on an order?

When will my pre-order item ship?Updated 3 years ago