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Liam & Lilly Customer Care

<p id="isPasted" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); margin-right: 0px; margin-bottom: 25px; margin-left: 0px; color: rgb(19, 51, 55); font-family: Futura, sans-serif; caret-color: rgb(19, 51, 55); letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%;">Yes, as soon as your order ships an automatically generated email will be sent to the email address you entered when you placed your order. The email will include a clickable link to track your order.&#xA0;<p style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); margin-right: 0px; margin-bottom: 25px; margin-left: 0px; color: rgb(19, 51, 55); font-family: Futura, sans-serif; caret-color: rgb(19, 51, 55); letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%;">Please note that we have no further information about specific packages than that provided in the tracking information. Once the package has left our warehouse it is in the hands of the carrier.<p style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); margin-right: 0px; margin-bottom: 0px; margin-left: 0px; color: rgb(19, 51, 55); font-family: Futura, sans-serif; caret-color: rgb(19, 51, 55); letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%;">If it has been more than two&#xA0;business days since you placed your order, (provided it does not include personalized or pre-order items), and you have not received shipping confirmation please check your junk or spam folders to be sure your shipping confirmation email has not been directed there. If your shipping confirmation email has ended up in one of those folders you may want to add customercare@liamand lilly.com to your allowed senders list.

Yes, as soon as your order ships an automatically generated email will be sent to the email address you entered when you placed your order. The email will include a clickable link to track your order. Please note that we have no further information a

Will I receive tracking information for my order?

Shipping & Delivery

Can I return items if they don’t work out?

How do I return items?

What items cannot be returned?

Can I return personalized items?

What if I receive an item that is damaged, faulty, or incorrect?

When will I receive my refund?

How do I return a gift and will the sender be notified?

Can I exchange an item?

Returns

Do you offer free shipping?

How much will I pay for shipping?

What shipping options do you offer?

When will I receive my order?

Tracking information says package has been delivered but I haven’t received it. Now what?

Can I request “signature required” for delivery of my order?

Can I cancel or re-route an order once it has shipped?

Do you ship internationally?

Do you ship to AFO/APO addresses?

Where do you ship from?

Out of stock items.

Where can I see the fonts you offer?

How long will it take to receive my personalized order?

Can I cancel or make a change to my personalized order?

What is the Return Policy for personalized items?

Can I request a custom font or thread color?

Personalization & Monogramming

How do pre-orders work?

When will I be charged for a pre-order item?

When will my pre-order item ship?

Can I mix in stock and pre-order items on an order?

Pre-Orders

Will I receive tracking information for my order?Updated 3 years ago