Need assistance?  Get in touch through email!

Liam & Lilly Customer Care

<span id="isPasted" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); color: rgb(0, 0, 0); font-family: Montserrat; caret-color: rgb(19, 51, 55); letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%;">We do not process exchanges for returned items. &#xA0;Please place a new order online for your desired items and return the original item using the form&#xA0;<a href="https://liamandlilly.com/a/returns" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); background-color: rgb(255, 255, 255); font-family: Futura, sans-serif; letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%; color: green !important; text-decoration: underline !important; background-position: 0px 0px;" target="_self">here</a><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); color: rgb(0, 0, 0); font-family: Montserrat; caret-color: rgb(19, 51, 55); letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%;">&#xA0;.

We do not process exchanges for returned items.  Please place a new order online for your desired items and return the original item using the form here .

Can I exchange an item?

Returns

Can I return items if they don’t work out?

How do I return items?

What items cannot be returned?

Can I return personalized items?

What if I receive an item that is damaged, faulty, or incorrect?

When will I receive my refund?

How do I return a gift and will the sender be notified?

Do you offer free shipping?

How much will I pay for shipping?

What shipping options do you offer?

When will I receive my order?

Will I receive tracking information for my order?

Tracking information says package has been delivered but I haven’t received it. Now what?

Can I request “signature required” for delivery of my order?

Can I cancel or re-route an order once it has shipped?

Do you ship internationally?

Do you ship to AFO/APO addresses?

Where do you ship from?

Out of stock items.

Shipping & Delivery

Where can I see the fonts you offer?

How long will it take to receive my personalized order?

Can I cancel or make a change to my personalized order?

What is the Return Policy for personalized items?

Can I request a custom font or thread color?

Personalization & Monogramming

How do pre-orders work?

When will I be charged for a pre-order item?

When will my pre-order item ship?

Can I mix in stock and pre-order items on an order?

Pre-Orders

Can I exchange an item?Updated 3 years ago