Returns

All of the information you need to return an item.

Can I return items if they don’t work out?

With the exception of items noted below* we accept returns of full price and sale items that are unwashed, unused, and in original condition. *Exceptions: Personalized items, hair accessories, and items that are deeply discounted, (the price of these

How do I return items?

Please submit your return request here . You will also find more information regarding returns/exchanges on that page.

What items cannot be returned?

Clearance items, deeply discounted items, (price of these items will end in .99), hair accessories, and personalized item are all final sale and non-refundable.

Can I return personalized items?

All personalized items are made specifically for you and therefore cannot be returned or exchanged unless we are at fault. Please be sure that you are certain of spelling, dates, etc before placing your order for personalized items as these orders ca

What if I receive an item that is damaged, faulty, or incorrect?

Please fill out a return request here and our team will take care of you.

When will I receive my refund?

Returns are usually processed within 3 working days of receipt in our warehouse. An email notification will be sent to the email address on file with your order when your return is processed. Please allow additional time for refunds, (when applicabl

How do I return a gift and will the sender be notified?

Gifts may be returned for store credit which will be issued to the recipient in the form of a gift card sent via email. The purchaser is typically not notified of the return. If you wish to return an item that you received as a gift please submit a

Can I exchange an item?

We do not process exchanges for returned items. Please place a new order online for your desired items and return the original item using the form here .