Need assistance?  Get in touch through email!

Liam & Lilly Customer Care

<p id="isPasted" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); margin-right: 0px; margin-bottom: 15px; margin-left: 0px; color: rgb(19, 51, 55); font-family: Futura, sans-serif; caret-color: rgb(19, 51, 55); letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%;">With the exception of items noted below* we accept returns of full price and sale items that are unwashed, unused, and in original condition.&#xA0;<p style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); margin-right: 0px; margin-bottom: 15px; margin-left: 0px; color: rgb(19, 51, 55); font-family: Futura, sans-serif; caret-color: rgb(19, 51, 55); letter-spacing: 0.3499999940395355px; -webkit-text-size-adjust: 100%;">*Exceptions: Personalized items, hair accessories, and items that are deeply discounted, (the price of these items ends in .99).

With the exception of items noted below* we accept returns of full price and sale items that are unwashed, unused, and in original condition. *Exceptions: Personalized items, hair accessories, and items that are deeply discounted, (the price of these

Can I return items if they don’t work out?

Returns

How do I return items?

What items cannot be returned?

Can I return personalized items?

What if I receive an item that is damaged, faulty, or incorrect?

When will I receive my refund?

How do I return a gift and will the sender be notified?

Can I exchange an item?

Do you offer free shipping?

How much will I pay for shipping?

What shipping options do you offer?

When will I receive my order?

Will I receive tracking information for my order?

Tracking information says package has been delivered but I haven’t received it. Now what?

Can I request “signature required” for delivery of my order?

Can I cancel or re-route an order once it has shipped?

Do you ship internationally?

Do you ship to AFO/APO addresses?

Where do you ship from?

Out of stock items.

Shipping & Delivery

Where can I see the fonts you offer?

How long will it take to receive my personalized order?

Can I cancel or make a change to my personalized order?

What is the Return Policy for personalized items?

Can I request a custom font or thread color?

Personalization & Monogramming

How do pre-orders work?

When will I be charged for a pre-order item?

When will my pre-order item ship?

Can I mix in stock and pre-order items on an order?

Pre-Orders

Can I return items if they don’t work out?Updated 3 years ago