Do you offer free shipping?
Yes! All orders over $150, (excluding applicable taxes and shipping charges), receive free shipping.
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Shipping & Delivery
Shipping and delivery information.
How much will I pay for shipping?
Standard Shipping starts at a minimum rate of $4.95 for orders up to $9.99 and a maximum of $8.95 for orders up to $149.99. Free Standard Shipping for orders over $150, (excluding taxes and shipping fees). Rush Shipping (delivery in 2-3 business days
What shipping options do you offer?
We currently offer three shipping options — Standard, (typically arrives in 1-2 weeks), Rush, (arrives in 2-3 business days), and Express, (arrives in 1-2 business days). Please note that there is not a guaranteed time frame for Standard shipping. B
When will I receive my order?
With the exception of orders containing personalized or pre-order items, orders usually ship within 1 business day after the order is placed and the transit time, (the time it takes your order to reach you), depends on the shipping option you choose
Will I receive tracking information for my order?
Yes, as soon as your order ships an automatically generated email will be sent to the email address you entered when you placed your order. The email will include a clickable link to track your order. Please note that we have no further information a
Tracking information says package has been delivered but I haven’t received it. Now what?
If your package was shipped via USPS please note that packages are currently sometimes marked “delivered” 1-3 days before they are actually delivered. (Yes, we know this is annoying, but unfortunately we have no control over this as USPS does the sca
Can I request “signature required” for delivery of my order?
Yes, all shipping options have a “signature required“ option which is the safest way to ensure your package reaches you. We do strongly advise requesting a signature for orders being delivered to apartments, businesses, and any address where there ha
Can I cancel or re-route an order once it has shipped?
Once an order has been shipped it is out of our hands and can no longer be changed or cancelled. You must contact the carrier if you want to try to re-route a package
Do you ship internationally?
At this time we are not offering international shipping.
Do you ship to AFO/APO addresses?
Yes, Standard shipping is available to APO/AFO addresses.
Where do you ship from?
All orders ship from our warehouse in New Jersey.
Out of stock items.
We try to keep our real-time stock as accurate and up to date as humanly possible, but regrettably there may be occasions when an item you’ve ordered is not available. If this happens with your order we will contact you via email if we have a suitabl